As our recent posts have indicated, the challenge of making sure you invest in your people on a continuous basis means there are many different things organisations have to think about and make sure they get right. And there is no shortage of technology solutions out there that could apparently help you do it.
But while the technology is important, in my opinion it’s more important to find the right partner to go on your journey with you. If the past year has taught us anything, it’s that your challenges will always be changing and that having the right support is essential to success.
In a saturated market, how do you make sure you are choosing the right provider for a Learning Management System (LMS) or Performance Management Platform? I think the answer is all about partnership. Here are three things I think you should be looking for.
1. Driven by Purpose
A question that seems obvious but is often overlooked is whether your supplier aligns with the kind of organisation you are trying to build?
Make sure you choose a provider that really believes in enabling companies to allow people to bring their best selves to work and continuously learn and develop. Look for a partner that offers a complete development experience from engagement to performance management and learning and development. And make sure that the solution goes beyond box ticking to enabling line managers to really support and coach each person in their team.
Make sure you choose a partner who’s invested in you, so they stay on the journey with you. You need a provider who is involved throughout the process and keeps up to date with how you are implementing the technology. You want a provider that will focus on your personal requirements, your problems and your constraints and is there throughout the process to advise you as all these factors change.
Look for providers that offer dedicated account managers as well as an implementation team to ensure you have continuous support. A good indicator can be responsiveness to emails, phone calls and requests for information. If they’re hard to get hold of from the outset, steer clear.
3. Shares Best Practices
Most suppliers have expert knowledge in their field. The best suppliers will share their knowledge freely. They’ll also share best practice from other customers so you can raise your game based on the real-world experience of your peers.
Look for a supplier who treats you as part of a community rather than a single customer. The mentality of ‘we can achieve more together than we can apart’ will always deliver more value.
Navigating the world of suppliers can be overwhelming. Even the best technology won’t deliver what you need if it isn’t properly applied to the achieve your goals and meet your challenges. Finding a supplier who shares your purpose and will support you with the right skills, advice and knowledge can transform your organisation.
I hope these three tips will help you choose the right fit for you.