Here’s a fun exercise: close your eyes. Now, cue the “Mission Impossible” theme music.
Good. Now imagine an entire network of contractors in need of training with only minutes to spare. That is your mission if you choose to accept it.
Which you should, because while training an entire network of contractors—across the country and even the world—might seem impossible, rest assured it’s rather simple with the right technology and tools. To further prepare you, here are several tips to make getting an entire network of contractors trained and up to speed a little easier:
1. Train (and track) operatives with a learning management platform
A robust learning management system (LMS) is a must have. Think of it as a not-so-secret weapon in your mission to efficiently train any network. With the right LMS, you can easily deploy training and then track individual usage so you’ll know who has and who hasn’t taken courses, or completed the training within the network. Good intelligence gathering is essential to any successful mission, and with this vital tool trainers will always know where contractors are in their training so they can make sure no one lags behind.
2. Be multilingual (kinda) with customized messaging
Trying to train a network of contractors using a one-size-fits-all approach to messaging is one clear way to derail your entire mission. What you really need is a decoder ring of sorts that lets you communicate with each contractor in a relevant manner, almost simultaneously. In your LMS, you should develop unique content that speaks directly to the contractor about specific training needs. This might include sales techniques, detailed product information, or a clear set of goals from which to operate.
3. Brief operatives on mission details with brief videos.
If a picture is worth a thousand words, what do you think a video is worth? It’s without question one of the most direct ways to instruct contractors about the qualities and values of your products or services. And, unlike spy videos, yours won’t self-destruct so they can be watched over and over again by trainees. And as all products have complexities and nuances, videos can be created to explain all the aspects of what you are selling and how best to talk about it, so that contractors know exactly how to represent you.
4. Empower agents with the power of the cloud.
Behold the power of the cloud, accessible at anytime, anywhere, with no excuses and no downtime. And, trainees can start and stop their cloud-based training without losing their place. Let’s see a PDF or textbook do that! With the cloud, your contractors are tapping into a limitless source of product knowledge, training resources, and all the materials needed to always be up to speed.
5. Establish a protocol of micro-learning for big results.
What micro-learning lacks in size it makes up for in wallop. Think of it as a big dose of the most relevant information delivered in concise lessons, tests or videos. Your trainees can also easily access mission-critical information when they need it in the form of micro-courses. Not sure what to do when a customer is unhappy? Create a micro-course with clear instructions on what to do. This just-in-time approach to training has proven to be highly effective as a learning tool and an excellent way to keep your contractor network on the same page.
6. Get constant mission intel through detailed feedback
We’re not talking about a “you complete me” kind of validation. What we mean is real-time feedback regarding how training is experienced and where it might come up short in meeting the demands of an expanding network of contractors. Using your learning management system, you can get immediate feedback on what works and what might need to be fine-tuned. So come to think of it, a little bit of validation does kind of complete things. We stand corrected.
Mission: Accomplished. There you have it, six tips to make your mission of training a network of contractors obtainable. If you choose to accept our strategies, we’re sure your training mission will replace rogue operatives with well-informed agents faster than Ethan Hunt can crush double agents .
Have you worked with a network of contractors before? Tell us about it in the comments below.