Customer support terms

ADMIN

ADMIN +

ALL-USERS

USER SUPPORT

Customer provides Tier
1 helpdesk for all users.
Customer provides Tier
1 helpdesk for all users.
Bridge provides Tier 1
helpdesk for all users.

CONTACT

Admins can call or chat
with the Bridge support
team 24/7/365. Admins
can file tickets with
Bridge Support through
Admins can Authors
can call or chat with the
Bridge support team
24/7/365. Admins and
Authors can file tickets
with Bridge support
through
All users can call or
chat with the Bridge
support team 24/7/365.
All users can file tickets
with Bridge support
through
SLAS (80% WITHIN
TIME SHOWN)

Two business days

Eight hours

One hour for
webform/email tickets;
60 seconds for phone
calls; 120 seconds for
live chat

ADMIN

USER SUPPORT

Customer provides Tier 1 helpdesk for all users.

CONTACT

Admins can call or chat with the Bridge support team 24/7/365. Admins can file tickets with Bridge Support through help.bridgeapp.com
SLAS (80% WITHIN
TIME SHOWN)

Two business days

ADMIN +

USER SUPPORT

Customer provides Tier 1 helpdesk for all users.

CONTACT

Admins can Authors can call or chat with the Bridge support team 24/7/365. Admins and Authors can file tickets with Bridge support through help.bridgeapp.com
SLAS (80% WITHIN
TIME SHOWN)

Eight hours

ALL-USERS

USER SUPPORT

Bridge Provides Tier 1 helpdesk to all users

CONTACT

All users can call or chat with the Bridge support team 24/7/365. All users can file tickets with Bridge support through help.bridgeapp.com
SLAS (80% WITHIN
TIME SHOWN)

One hour for webform/email tickets; 60 seconds for phone calls; 120 seconds for live chat

en_GB
en_US en_GB