LARRY H. MILLER GROUP & BRIDGE RETAIN

This Extended Enterprise Saw a Drastic Improvement in Employee Training

established

1986

mission

To enrich the lives of those within the company’s circle of influence—and beyond.

headquarters

Salt Lake City, Utah

industry

Automotive, retail, sports, entertainment, finance, and radio

THE OBJECTIVE

After completing a training course with regular followup assessments, a group of employees was able to retain 217% more information than the standard forgetting curve allows for. Find out what caused this feat of learning retention, and why it should matter to every business.

FIGHT THE FORGETTING CURVE

The forgetting curve was originally plotted by Hermann Ebbinghaus in 1885, but the struggle to retain information long enough to actually use it continues today. It makes sense that a great deal of research into the brain’s workings and the loss of information continues today, as well.

Roughly 70% of learning is lost within 24 hours of a training experience (we’ll pause to let this sink in).

Think about the budget that goes into your training program and the time it takes to create content, deliver training, and delay the daily work of learners and subject matter experts so they can participate. Yet almost two-thirds of your investment is evaporating in front of your eyes.

“The goal of any training program is to positively impact the learner and the business. Bridge Retain allows us to dramatically increase learning retention for ultimate business impact.”

RANDY ROWLEY
Director of Learning & Performance

WHAT'S THE STRATEGY?

At Bridge, we help companies focus on the strategic and innovative side of human capital. This means using technology to address real business challenges, like the 70% of your training budget that’s going in one ear and out the other.

To this end, we conducted a study in which Larry H. Miller Group employees participated. The goal was to understand how we could use Bridge technology to help increase learner retention. In the study, all learners took the same course, but the experimental group was able to participate in bonus learning opportunities following the course. The learners in this group received quick, short, periodic quizzes, giving them an opportunity to reengage with the material and remember more information.

LOST INFORMATION IS LOST MONEY 1 1 day 2 days 6 days 31 days 525 min 63 min 19 min Immediate Recall Elapsed Time Since Learning 2 6 10 20 30 40 50 60 70 80 90 100 31 “The Many Shapes of Collaboration.” Sense and Sensation. Accessed February 7, 2017. http://www.senseandsensation.com

DID IT WORK?

Using Bridge technology combined with learning science, Larry H. Miller Group employees were able to increase their retention of information over time. The final assessment revealed that the Bridge Retain users remembered 210% more information than the control group.

“One of our biggest challenges, besides training thousands of dispersed employees,” says Randy Rowley, Director of Learning and Performance at LHM, “is understanding how much our employees remember so we can better assess how training helps them perform their jobs. The goal of any training program is to positively impact the learner and the business. Bridge Retain allows us to dramatically increase learning retention for ultimate business impact.”