Case Study

A New Approach to Learning Compliance in Higher Education

Clemson University set out to update its compliance certifications and created a new way to learn.

Higher education institutions are at the forefront of learning, research, and skills development. 

When Clemson University needed a better way to track faculty and staff compliance certifications, their higher learning mindset led to a streamlined, automated system for compliance that would also create new opportunities for blended and online employee learning. After two rounds of RFPs and a yearlong quest for a solution, Clemson found Bridge.

The Objective

Clemson University’s Performance and Learning team is driven to create a culture of learning parity by delivering the same exceptional learning experience for faculty and staff that the institution provides for students. That’s why, when they needed a new way to capture and update compliance certifications, they sought an innovative approach.

 

With a decentralized learning ecosystem, the University’s training coordinators manage learning initiatives on a department level. In the past, when departments needed learning or skills development, they commissioned consultants and experts to provide training. Then, a manual email process would follow for tracking and reporting attendance. 

 

After an institution-wide audit, the Performance and Learning team saw a need for a more formalized learning solution. They envisioned a portal where employees could enroll in courses mandated by policy or simply to develop new competencies. This was in line with Clemson’s overarching commitment to individual and organizational development, and to putting blended and dynamic learning on the institution’s roadmap.

Clemson University’s Approach

Although their search for Bridge initially began as a way to improve Clemson’s compliance with federal, state, and university-mandated regulations (e.g., Title IX, fire safety, information security, equitable treatment, and drug and alcohol policies), they quickly realized that Bridge could offer a dynamic learning solution across the entire organization.

 

“Bridge changed the game for us. It brought visibility at a granular level for compliance-driven reporting metrics, but it also empowered us to plan for much more,” said Clemson Training Manager, Ashley Strickland.

 

With Bridge, individual departments at Clemson can maintain ownership of courses they create and publish, but the content is centralized in one platform, giving the University actionable insights into learner habits and engagement.

 

“In addition to allowing us to control the compliance-driven content to ensure we meet certain thresholds, Bridge opened opportunities for each team to create a set of content that helped them automate and streamline their processes,” said Strickland. “And it increased our appetite for blended learning because anyone could create content.”

 

With action-driven, real-time reporting enabled by Bridge, Clemson’s Performance and Learning team can now drive more strategic planning at the university level.

How Clemson University Measures Success

  • Time to value: Bridge’s parent company, Instructure, provides world-class service and support to ensure customer success. So, when Clemson chose Bridge, Instructure’s Customer Success team adopted the university’s metrics, goals, and objectives as their own. Initial results included:
    • Six week end-to-end implementation from the first Bridge orientation call to organization-wide rollout 
    • Nearly 70% training compliance within four months of go-live 
    • Adoption by more than 76% of faculty, staff, and student workers, which includes more than 8,000 users
    • Tracking of more than 80% of compliance certifications in Bridge
  • Action-driven reporting: With Bridge, Strickland and her team can track and report on certifications and course completions at a granular level. What was previously a manual, assumption-based process is now backed by data. So, Clemson can identify employee learning gaps, track completion of courses and certifications, and see where opportunities exist for improvement.
  • Creating a new way to learn: Using Bridge gave Clemson an easy way to create and deliver blended and online learning through a mix of formats, mediums, and content—including videos, text, images, and quizzes for comprehension or retention. Additionally, because content authors now have engagement metrics for their courses, their delivery is more concise and direct. Where possible, they’re using micro-content (five-minute or less) courses, which is universally more effective for staff training.

To learn more about how Clemson University is taking a technology-first approach to transform individual and organizational development with Bridge Learn, contact us at info@getbridge.com or 877.576.5364.

In Clemson University’s Words

  • "Bridge has revolutionized how users complete and keep track of important training information."

—Lara Thrift, Training System Administrator

  • "Bridge is by far one of the best purchases that Clemson has made because it exemplifies our commitment to strategic learning and development opportunities for the future of Clemson University."

—Ashley Strickland, Training Manager, Human Resources

  • "Bridge not only furthers our commitment to compliance, it also provides data we haven't had before for tracking and reporting. And it provides other benefits that are priceless—both tangible and intangible."

—Ashley Strickland, Training Manager, Human Resources