THE HANDY TRAINING COURSE CHECKLIST FOR YOUR ENTERPRISE

In an extended enterprise, you have to make sure the whole network is on board with reaching company goals, not just your employees. And though you probably can’t control everyone’s training requirements, e-learning courses can provide the tools needed for a productive workforce along every link of the supply chain. When your partners are playing for the same team, it will not only maximize your enterprise for increased sales, but communicate a consistent brand message to keep customers sporting foam fingers.

SUGGESTED TRAINING COURSE TOPICS FOR EVERY PLAYER IN YOUR SUPPLY CHAIN

CORPORATE EMPLOYEES:

the squad running your business

Getting to know the customer experience
Our company culture 101
HR policies from dress code to PTO
Compliance 101: How to stay out of trouble
Making use of marketing and sales resources
Growing your career with our company
How to use the learning resource library

MANUFACTURERS:

the troops cranking out your products or parts

This quarter’s new product roll-outs and changes
Our safety standards and protocol
Job-specific certifications
Using tools and tech on the job for (not-so) dummies

SUPPLIERS:

the team providing products and materials to keep you moving

An intro to our company vendor policy
Invoicing and billing 101
Referral program: steps and perks
Our brand’s quality expectations

FRANCHISES / RESELLERS:

where your products/services are being sold to consumers

The sales process: best practices and pro tips
How to be awesome at customer service
The latest products and changes
Recruiting and hiring employees our way
HR policies from uniforms to scheduling process

CONTRACTORS:

temporary employees who don’t need full-time-employee training

Industry software 101
Working with our company processes

CUSTOMERS:

the crowd you’re out to please (and keep)

How to set up your new product
Using the product and hacks for pros
Additional products/services available
Becoming a rewards member

VOLUNTEERS / MEMBERS:

the people who have chosen to represent your company, no strings attached (i.e. foundation volunteers, brand ambassadors)

What to expect as a volunteer
Making the most of your membership experience

ALL OF THE ABOVE:

every stakeholder in your enterprise

Our company mission, values, and goals 101
How to represent the brand
Meet the company’s target audience
Getting to know our company history and our leaders

PRO TIPS:

Repurpose as much course content as you can, tweaking only what is necessary to make it relevant to your various target audiences (hint: e-learning software will make that a snap).

In the hopes of increasing productivity and revenue, use metrics to compare sales before and after training — then use that information to motivate your partners:

GREAT NEWS, GUYS — IF YOU TRAIN YOUR CREW ON THESE TOPICS, YOU CAN EXPECT TO INCREASE ONLINE SALES BY THE END OF THE YEAR!

Implementing these courses is a breeze with the right learning management system (LMS). Get your enterprise partners aligned with a cloud-based e-learning tool like Bridge by Instructure so you can reach more goals and get the “W” every time.

GO GET EM’ CHAMP

ARE YOU READY FOR THE MODERN WORKFORCE? CHECK OUT OUR LMS BUYERS GUIDE AND FIND OUT WHAT QUESTIONS YOU SHOULD BE ASKING.

Published March 2017 by Instructure, Inc.
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