PROGRESSIVE LEASING & BRIDGE

17,000 Hours of Valuable Training Logged by 8,000 Internal & External Employees. All Created by a Single Person, With Bridge, in Under a Year.

With over 1,200 employees in Utah and Arizona and thousands of field reps located across the country, Progressive Leasing helps consumers with good credit obtain loans when a bank turns them down. Progressive Leasing has been in business for 15 years and serves over 20,000 retail locations, in 46 states.

established

1999

mission

To offer a lease-to-own purchase program that is an alternative to traditional financing. Not only does Progressive Leasing serve consumers, but they also help thousands of retail stores and merchants service their customers.

headquarters

Salt Lake City, Utah

industry

Lease-to-own

THE OBJECTIVE

Progressive Leasing, a lease-to-own company, was searching for a learning management platform—they needed a way to effectively educate their dispersed workforce of tens of thousands of retail sales associates about their services. Their old solution for training was to travel to locations across the country and provide in-person training, which was expensive and time-consuming. They began searching for a learning management system (LMS) to solve their issues.

Mark Olson, VP of Marketing, needed an LMS that could provide:

  • A self-registration page to sign up external retail sales associates who weren’t Progressive employees
  • A tailored learning platform and support for Progressive's specific needs
  • The ability for mobile learning on any internet-enabled device
  • Simple and intuitive course creation

After considering several options, Progressive Leasing decided Bridge would be the best fit. Olson said of their decision, “We needed someone who would be a true partner and go the extra mile to find solutions to our non-standard training needs. It was clear from the first meeting that Bridge was going to be that partner.” He also stated, "Bridge has obviously increased the time and breadth of our training abilities, and in a more general sense, the sales associates are better educated since the implementation.”

“I FIND THE SIMPLICITY AND EASE OF USE OF THE SYSTEM TO BE EXTREMELY HELPFUL. I NEED TO BE ABLE TO QUICKLY AND EFFECTIVELY NAVIGATE AND UTILIZE ALL FACETS OF BRIDGE. IT’S A LIFESAVER TO NOT GET BOGGED DOWN OR STUCK IN A COMPLICATED INTERFACE.”

MARK OLSON
VP of Marketing

THE SOLUTION

Progressive Leasing began the implementation of Bridge in 2015 with the goal of establishing a significant user base by the end of the calendar year. Olson reports that in the first six months alone with Bridge, they had an impressive 8,000 users, including both internal and external employees, and that number has only increased over time.

After implementing Bridge, Olson noted, “In just one year we logged well over 17,000 hours of learning by both our retail partners and our sales teams.”

As the sole course creator, Olson reviews his experience using Bridge glowingly, saying, “My experience with Bridge has never been anything but positive. Whenever an issue does pop up, I’ve always been able to count on my customer success manager to be active and engaged in helping me find a solution as quickly as possible. I’ve never felt neglected.”

Bridge was well suited to meet the needs of Progressive Leasing, helping this extended enterprise reach a large number of dispersed potential learners and providing them with timely training and vital information. Bridge has also saved Progressive Leasing countless man-hours by streamlining their entire training process. The next big initiative for the company is to increase the percentage of learners and active users who are using Bridge. Mark Olson is very optimistic about their new goal and expects to reach it by year’s end.

“We’ve always been impressed with the level of professionalism and expertise in Bridge and their development team. It’s clear they set value in finding a solution that works for us.”

MARK OLSON, VP OF MARKETING