Learning Center

If your job description includes “building a modern workforce,” you’ve come to the right place. Here, you’ll find articles, case studies, white papers, and webinars designed to help you stay up on the latest trends in corporate training and e-learning. (Because e-learning by osmosis isn’t a thing.)

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What Is an LMS? (The Answer Means Business)

A learning management system, or LMS, is a collaborative platform used to manage online learning (or “e-learning”) courses. Online learning management systems are typically used in the business and education sectors, and in the business world, you might also think of a learning management system as a training management system.
An LMS simplifies things for both learners and trainers by making it easy to create, deliver, and consume course content and to track and report on online training courses, as well as employee performance and engagement. Powerful software combines with a user-friendly interface in an online setting, providing organizations with the infrastructure and tools they need to streamline e-learning and training.
What Can an LMS Do for Companies?
In a corporate environment, an online learning management system is used to deliver employee-training materials and courses, maintain and organize records, and provide a centralized location for all of your company’s learning and training content. Corporate learning management systems will also often include the ability to integrate human resource software. This helps management and HR keep track of employees' progress and performance goals. A full-featured LMS will allow profiles for all employees so that managers can quickly assign new course content to the right teams whenever new training requirements come up.
The Advantages of Using an LMS in Business
Learning and training management systems are all about turning a previously cluttered process into a lean, efficient, and organized training experience. Once you create an online course, you can easily adapt and update it, reusing relevant material and retiring outdated information.
With multiple options for delivering, designing, and evaluating online curricula, a corporate LMS gives organizations the flexibility to develop company-specific employee training programs.
Companies can expedite employee development and increase retention by using an online learning management system for their training and evaluation initiatives. Employees appreciate the value of the self-improvement tools an LMS provides and embrace the opportunities to advance themselves professionally. Learners also enjoy the flexibility that only online training can offer. The modern LMS allows users to access content day or night, from virtually any device, from anywhere with an internet connection. An innovative LMS like Bridge features a responsive design to guarantee a consistent, user-friendly experience when a learner begins their training at a desktop and then continues on a smartphone or tablet.
Learning Management System Software: Security and Roles
An online learning management system can be built on a variety of different platforms, and can be open source or commercial. It can be hosted on site, in the cloud, or in a hybrid of both architectures. Individual users have personal login credentials, and can sign in to register for and complete courses securely and privately. A high-quality LMS allows for easy course enrollment, even with large and diverse sets of learners potentially segmented into different learning groups. An LMS also allows for different access levels depending on job title and responsibilities. Managers and administrators can receive higher-level login access to securely approve materials and monitor participation. In many systems, management can also perform real-time micro-assessments to keep up to date with how well a course is delivering its information and how individual users are performing.
The Future of Learning Management Systems in Corporate Settings
Like any technology, learning management system software continues to evolve. New opportunities arise, styles change, and the technology world keeps pushing new developments. Partnerships with popular software and messaging platforms are making LMSs in the corporate setting more and more common. The best learning management systems collaborate with talent management software, making them increasingly relevant in the human resources sphere and a key asset in meeting business objectives. Most learning management systems already allow for easy integration with third-party tools. And as more companies use open APIs, the possibilities for advancements and opportunities in online learning and employee training appear to be endless.
 

3 Easy Steps for Customer Service E‑learning

No matter what industry you’re in, customer service training should be at the top of the list when it comes to building your business. Effective customer service training will not only boost your business with happy customers, but it will also keep your employees both happy and engaged.
Here are three steps to help you get started and set you on the path toward more efficient and effective customer service.
Keep your end goal in mind
Before you embark on creating a customer service training program, take some time to think about what you wish to accomplish. While your main goal is most likely to provide better service, that looks differently in each industry. Decide on a main focus and keep that in mind throughout the entire creation process.
Focus on products and services
You could have employees who are expert communicators, but that won’t matter when they don’t know your products and services inside and out. Customers depend on both a friendly attitude and knowledge. Employees should be prepared to answer any and all questions that may come up, or at least have access to a reliable resource, especially for customer complaints.
Provide examples
Use examples of what your current employees experience on a daily basis to train your new employees. Using both positive and negative examples, show them how to react in given situations. One way to do this involves having the employees watch videos and give feedback on how they thought the scenario went.
Improve the quality of your customer service training with the help of a Learning Management System. With an LMS, like Bridge, you can easily organize and deliver your course content all in one place. An LMS allows you to maximize the benefits of online technology to keep your employees engaged, happy and knowledgeable. And having happy employees leads to happy customers.
 
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