Adult & Teen Challenge (ATC), a nonprofit headquartered in Ozark, Missouri, assists people struggling with substance abuse, addiction, and other life-controlling issues. It has over 220 centers across North America and a sister organization that provides support to thousands worldwide.
Adult & Teen Challenge centers assist teens and adults with their challenges and provide mentoring for valuable life skills to achieve recovery. The National Office Learning Department oversees the creation and distribution of resources to students to help them with recovery, focusing on health, community, and faith. It also provides training and skills development to more than 3,500 employees working in centers across North America and shares resources with partner centers across the globe.
As a nonprofit operating in the addiction rehabilitation industry, there are a number of strict standards, regulations, and codes that employees and partners must adhere to, including financial, safety, and legal requirements. New employees must complete training in these areas within 30 days of employment. In addition, ATC has its own accreditation standards required for all centers, including compliance processes and hands-on training.
Before adopting Bridge, ATC used basic online resources to deliver online training to staff. However, this meant there was no way to generate reports, analyze learner data, and track whether staff had completed courses or earned accreditations, unless they manually printed and stored certificates in HR files. This solution was too basic and didn’t meet ATC’s needs. Platform limitations and time spent on manual processes meant training became a checkbox exercise for learners, with limited opportunities to go above and beyond and develop the skills essential to the recovery field.
Not only was the team frustrated by the lack of course-building functionality, but it also often traveled across the U.S. to conduct in-person training before adopting Bridge. Faced with the need to budget as efficiently as possible and limited by time constraints, ATC needed a scalable solution.
A strong connection to its mission and values and a need to make the most of its resources compelled ATC’s Chief Operating Officer to find an LMS that would foster stronger relationships across its branches, make training more accessible, and ultimately equip employees with the skills to help people live healthy lives.
