Admins can call or chat with the Bridge support team 24/7/365. Admins can file tickets with Bridge Support through help.bridgeapp.com
FIRST RESPONSE SLA (80% WITHIN TIME SHOWN)
Two business days
ADMIN +
USER SUPPORT
Customer provides Tier 1 helpdesk for all users.
CONTACT
Admins can Authors can call or chat with the Bridge support team 24/7/365. Admins and Authors can file tickets with Bridge support through help.bridgeapp.com
FIRST RESPONSE SLA (80% WITHIN TIME SHOWN)
Eight hours
ALL-USERS
USER SUPPORT
Bridge Provides Tier 1 helpdesk to all users
CONTACT
All users can call or chat with the Bridge support team 24/7/365. All users can file tickets with Bridge support through help.bridgeapp.com
FIRST RESPONSE SLA (80% WITHIN TIME SHOWN)
One hour for webform/email tickets; 60 seconds for phone calls; 120 seconds for live chat