24/7/365 Support When You Need It

Customer Success

From our initial discussion, you’re considered a partner, whether you’re receiving your first demo, implementing the platform, or maintaining a long-term relationship with us. We want to help set you up for success! Bridge offers:

  • A 99.97% customer satisfaction rating
  • Support offered 24 hours a day, 7 days a week, 365 days a year
  • Access to dedicated onboarding specialists
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Our team of customer success managers and technical consultants have helped thousands of organizations to get started. These experts work closely with you to understand your needs and challenges, while ensuring your strategic goals are met. They’ll work with you to set goals, put together a project plan, discuss internal communications and ensure that everyone is properly trained to use the system.
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Account Managers
Our account managers support product adoption and engagement, are customer advocates, and work cross-functionally with Bridge teams to escalate any issues and identify new training opportunities and resources.
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Open Office Hours
Stop by and say hi during one of our weekly, virtual office hours. Share your questions in an informal, open, and collaborative environment while discovering what other administrators are achieving with Bridge.

“The Bridge customer service team always provides a top-notch service, they’re always going above and beyond. Bridge has been a fantastic partner and helps us ensure that ours employees receive top-tier staff training and development opportunities.”

- Cresco Labs

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Ongoing Support
Once you’re up and running, our in-house support team is available to answer any questions you have, 24/7/365. Simply log your issue and our team will quickly respond. We currently have a 99.97% customer satisfaction rating, and we’re dedicated to pushing that rating even higher!
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Bridge Help Center
Your Bridge subscription includes full access to our support and knowledge base, including links to Bridge guides, video tutorials, FAQs, user groups, discussion boards, and release notes. Through this portal, you can also submit feature requests, review product release notes, and stay updated on other product news.
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Customer Training
We offer regular live group training sessions for administrators and authors during onboarding and beyond. Can’t make these sessions? No problem! We also provide self-service options to ensure you’re utilizing every capability Bridge has to offer. We also host roadmap webinars quarterly to share all of the exciting new features and functionality we’re creating for you.

“Bridge has never been a “here it is, and off you go” company. The support that Bridge provides for us on the admin side has been one of my favorite things. That relationship speaks to how connected we feel to the product.”

- Vermont Department of Liquor and Lottery

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