A New Approach to Learning Compliance in Higher Education
The university set out to update their compliance certifications and create a new way to learn.
Bridge has revolutionized how users complete and keep track of important training information.
Training System Administrator
Clemson University was established to fulfill their founder’s vision of “a high seminary of learning” to develop “the material resources of the State” for the people of South Carolina.
Clemson University’s Performance and Learning team is driven to create a culture of learning parity by delivering the same exceptional learning experience for faculty and staff that the institution provides for students. That’s why, when they needed a new way to capture and update compliance certifications, they sought an innovative approach.
With a decentralized learning ecosystem, the University’s training coordinators manage learning initiatives on a department level. In the past, when departments needed learning or skills development, they commissioned consultants and experts to provide training. Then, a manual email process would follow for tracking and reporting attendance.
After an institution-wide audit, the Performance and Learning team saw a need for a more formalized learning solution. They envisioned a portal where employees could enroll in courses mandated by policy or simply to develop new competencies. This was in line with Clemson’s overarching commitment to individual and organizational development, and to putting blended and dynamic learning on the institution’s roadmap.
Clemson University’s Approach
Although their search for Bridge initially began as a way to improve Clemson’s compliance with federal, state, and university-mandated regulations (e.g., Title IX, fire safety, information security, equitable treatment, and drug and alcohol policies), they quickly realized that Bridge could offer a dynamic learning solution across the entire organization.
With Bridge, individual departments at Clemson can maintain ownership of courses they create and publish, but the content is centralized in one platform, giving the University actionable insights into learner habits and engagement.
With action-driven, real-time reporting enabled by Bridge, Clemson’s Performance and Learning team can now drive more strategic planning at the university level.
How Clemson University Measures Success
Bridge’s Customer Success team adopted the university’s metrics, goals, and objectives as their own. Initial results included:
With Bridge, Strickland and her team can track and report on certifications and course completions at a granular level. What was previously a manual, assumption-based process is now backed by data. So, Clemson can identify employee learning gaps, track completion of courses and certifications, and see where opportunities exist for improvement.
Creating a new way to learn:
Using Bridge gave Clemson an easy way to create and deliver blended and online learning through a mix of formats, mediums, and content—including videos, text, images, and quizzes for comprehension or retention. Additionally, because content authors now have engagement metrics for their courses, their delivery is more concise and direct. Where possible, they’re using micro-content (five-minute or less) courses, which is universally more effective for staff training.
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