Bridge Customer Empowerment Team
Education, training and expertise to help you succeed
At Bridge, your success is our mission. That’s why we’ve created the Customer Empowerment Team: a dedicated group focused on helping every Bridge customer get the most out of the platform.
Whether you’re just getting started or looking to take your usage to the next level, we’re here to provide the knowledge, skills, and confidence you need to drive measurable success and long-term value.
“The most helpful are all of the support options.”
Erica C.
Online Learning Manager
How Our Team Helps You Succeed
Our goal is simple: to empower you with the knowledge you need to get the most out of your experience with Bridge. We offer a wide range of expert-led sessions, community resources, and hands-on learning opportunities, including:
Office Hours
Informal, drop-in sessions where you can ask questions, share experiences, and connect with other admin users. Get real-time best practices and walk away with actionable advice.
1:1 Best Practice Training
Need tailored guidance in a one-on-one setting? Book a session with a Bridge expert to explore best practices and get personalized help. Contact your Account Manager to learn more.
Workshops
Interactive & engaging 30-minute sessions designed to deepen your understanding of Bridge features. Learn how to get more out of the platform through hands-on product education.
Bridge Academy for Administrators
Coming Soon! Our online academy will help admins with self-paced learning, product certifications, and foundational training. Keep an eye out for more information regarding the Academy.
Knowledge Base
A searchable hub of how-to articles, best practice guides, videos, and release notes. Everything you need, whenever you need it.
Customer Community
Join a vibrant online space where Bridge users come together to share ideas, troubleshoot challenges, and celebrate wins. Learn from peers and build your network.
Meet The Team
Software is only as good as the team standing behind it. These are some of the faces you’ll see in Workshops and Office Hours, and they’re the voices behind our community and on-demand resources.
Join our next Office Hours or explore the Knowledge Base today
Haley McKinney
Director of Customer Success
Tom Neal
Senior Customer Experience & Enablement Manager
Jen Lundstrom
Customer Empowerment & Adoption Strategist
Stephanie Brutt
Customer Engagement & Community Lead