Customer Empowerment
Empowering You to Succeed with Bridge
At Bridge, your success is our mission. That’s why we’ve created the Customer Empowerment Team—a dedicated group focused on helping every Bridge client unlock the full potential of our platform.
Whether you’re just getting started or looking to take your usage to the next level, we’re here to provide the knowledge, skills, and confidence you need to drive measurable success and long-term value.
Our goal is simple: to empower you with the knowledge you need to get the most out of your experience with Bridge.
“The most helpful are all of the support options.
Erica C.
Online Learning Manager
What You Can Expect
Working with our Customer Empowerment Team means having access to a wide range of expert-led support, community engagement, and hands-on learning opportunities. Here’s how we support you on a regular basis:
Office Hours
Informal, drop-in sessions where you can ask questions, share experiences, and connect with other admin users. Get real-time best practices and walk away with actionable advice.
1:1 Best Practice Training
Need tailored guidance in a one-on-one setting? Book a session with a Bridge expert to explore best practices and get personalized help. Contact your Account Manager to learn more.
Workshops
Interactive & engaging 30-minute sessions designed to deepen your understanding of Bridge features. Learn how to get more out of the platform through hands-on product education.
Bridge Academy Administrators
Coming Soon! Our new online academy will help admins with self-paced learning, product certifications, and foundational training—all in one place. Keep an eye out for more information regarding the Academy.
Knowledge Base
A searchable hub of how-to articles, best practice guides, videos, and release notes. Everything you need, whenever you need it.
Customer Community
Join a vibrant online space where Bridge users come together to share ideas, troubleshoot challenges, and celebrate wins. Learn from peers and build your network.
Let's Succeed Together
The Customer Empowerment Team is your partner for every step of your journey. Through regular interactions, on-demand resources, and collaborative sessions, we’re here to ensure you’re not just using Bridge—you’re thriving with it.
Ready to take the next step? Start by joining our next Office Hours or exploring the Knowledge Base today.
Haley McKinney
Director of Customer Success
Tom Neal
Senior Customer Experience & Enablement Manager
Jen Lundstrom
Customer Empowerment & Adoption Strategist
Stephanie Brutt
Customer Engagement & Community Lead