Support Terms

For Bridge, being easy to use is about more than having all the right tools in all the right places. It’s about customers using their Corporate Learning System to do what they need to do—and then using it to do even more. The Bridge support team is here to help you along the way.
ADMIN
ADMIN & AUTHOR
ALL-USERS
USER SUPPORT
ADMIN
Customer provides Tier 1 helpdesk for all users.
ADMIN & AUTHOR
Customer provides Tier 1 helpdesk for all users.
ALL-USERS
Bridge provides Tier 1 helpdesk for all users.
CONTACT
ADMIN
Admins can call or chat with the Bridge support team 24/7/365. Admins can file tickets with Bridge support through help.bridgeapp.com.
ADMIN & AUTHOR
Admins can call or chat with the Bridge support team 24/7/365. Admins can file tickets with Bridge support through help.bridgeapp.com.
ALL-USERS
All users can call or chat with the Bridge support team 24/7/365. All users can file tickets with Bridge support through help.bridgeapp.com.
SLAS (80% WITHIN TIME SHOWN)
ADMIN
Two business days
ADMIN & AUTHOR
Eight hours
ALL-USERS
One hour for webform/email tickets; 60 seconds for phone calls; 120 seconds for live chat
NUMBER OF ADMINS
ADMIN
One*
ADMIN & AUTHOR
Three*
ALL-USERS
Three*