Bridge makes it simple to train external partners, franchises and customers by giving you the flexibility to create separate subaccounts, siloed training spaces with SSO capabilities tailored to each audience. This keeps content organized and ensures the right people see the right materials. Built-in reporting makes it easy to track progress and measure impact, while the easy-to-use design means admins can quickly manage content and learners can easily find what they need.
- Take advantage of unlimited sub-accounts that allow you to deliver product training tailored to different customer groups (such as those in different regions). You can easily create unique branding and take advantage of per-group admin controls, helping you offer the best learning experience for every kind of learner.
- Automate enrollments and reminders to ensure that no one misses key updates on your products or services. Notifications sent directly to their mobile device or email inbox can ensure they stay up to date and reduce support requests.
- Tracking progress, completion rates, and engagements can help you identify when you need to offer more support. Bridge gives you valuable insight into the learner experience so you can proactively step in with more information when the time is right, instead of waiting for a frustrated learner to log a support ticket. This is exactly what one of our customers, a leading quality management software provider, did for its clients. This organization boosted LMS logins from 70% to 90%.
- With Bridge Advanced Media, you can host videos and documents that can be accessed at any time.
- Offer certifications and badges through our integration with Credly. Learners can share their achievements online, offering an additional incentive to engage in training!
- Personalized learning pathways mean you can create rewarding learning journeys that feel relevant to individuals. This is particularly useful when you know that your customers are looking to increase their knowledge to earn more commission or compensation in their roles.
- Custom video and audio content are easy to create on Bridge Advanced Media, so you can drive key messages home using engaging media—no need to bore them with long documentation or stale courses.
- An easy-to-use mobile learning app means your customers and clients can complete training wherever, whenever. The simple interface is as straightforward as a social media app, so you can rest assured they won’t feel like they’re slogging through work.
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Case Study: How a Large UK Fast Food Chain Increased Franchise Productivity by 1.5X
Organizations around the world rely on Bridge to provide an extended enterprise LMS that engages learners and drives results—exactly as we did for one of the UK's largest fast food chains.
This organization was struggling with a dispersed group of learners in its extended enterprise environment. Its franchising model includes offering external training to independent franchises. The business’s L&D team needed a centralized LMS capable of providing consistent coursework to different groups of learners at different locations.
This is where Bridge comes in. With our support, the organization launched development journeys for franchise managers that blends virtual and face-to-face formats, which addresses the complexities of engaging dispersed learners.
Thanks to Bridge, learners can now take advantage of self-guided learning, which keeps user engagement high. The business’s L&D team created an intuitive, engaging training program that systematically progresses managers to skill mastery. Learners can partake in practical, face-to-face sessions, online training, and virtual check-ins—all of which are easily organized and tracked via Bridge. With in-person and virtual content all centralized on one platform, the business's L&D team has been able to scale the program to suit the organization's needs, systematically expanding it as required.
The L&D team was also committed to measuring growth for individuals, teams, stores, sales, and market share from the outset. Bridge allows them to capture fine-detail learner data and gain visibility into engagement and progression. Having all analytics and data centralized in one place empowers them to keep training on track across franchises without creating a massive administrative burden.
To date, the business has achieved an 80% improvement in key performance and service metrics, a doubling of customer satisfaction rates and a 1.5x increase in worker productivity. These results are a testament to what the right LMS with built-in analytical capabilities can achieve! Read the full case study.
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Want to see what Bridge can do for your customer and client training initiatives? Get in touch to set up a demo below, and we can show you how our platform will take your extended enterprise L&D to the next level.
