Bridge Customer Success Presents
Creating a Culture of Feedback
Do you want some practical tips to share with your managers on facilitating psychological safety through feedback for their teams? Are you struggling to engage your teams in feedback conversations?
If so, join our next webinar with Director of Customer Success, Stephanie Kemp, as she shows you what a culture of feedback can look like inside and outside of Bridge. She’ll cover:
- Ways to define feedback to your team to make it less intimidating
- Tips to encourage open and direct feedback amongst teammates
- The cost of not prioritizing feedback
- A framework for feedback delivery
- Bridge’s beliefs about feedback and how the product can support those beliefs
Option 1
Tuesday July 16 at 11 - 12pm EST
Fill out the short form to register for this date and time of the webinar.
Option 2
Wednesday July 17 at 6 - 7pm EST
Fill out the short form to register for this date and time of the webinar.
Recent Customer Success Webinars
Webinar
Bridge Advanced Video: Best Practices
This webinar showcased Bridge Advanced Video (BAV), a potent content management tool that boosted employee engagement. Our Customer Success team highlighted BAV's features like customizable media courses, public content access without a Bridge license, and a built-in resource library.
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Live Trainings in Bridge
Southern Glazer's Wine & Spirits trained its team and partners with curated e-learnings and live sessions. Kate, SGWS's HR tech program manager, a dedicated Bridge user for Live Trainings, collaborated with Stephanie to share tips for setting up and reporting on Live Trainings effectively.
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How to Increase Manager Engagement in Bridge
Stephanie offers tips on how to increase manager engagement in your Bridge environment. This includes the manager role in Bridge, how to leverage features to increase manager accountability, the impact of permissions and custom roles, and top-level reporting.
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Kickoff Strategy in Bridge
Hillsborough Community College used Bridge for student and employee training. Acknowledging the dynamic educational landscape, they held quarterly kickoff events for Bridge. Stephanie and Brenda, the Director of Professional Development, discussed event logistics and platform adoption monitoring.
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Compliance Trainings in Bridge
Cresco Labs, a leading cannabis industry supplier in eight states, tackled strict regulations. Their compliance training, vital for employees and partners nationwide, was business-critical. Stephanie talked with Dylan, Cresco Lab's Training Manager, about effectively managing yearly compliance reporting demands.
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Best Practices for Customer and Partner Training in Bridge
Stephanie walks through account architecture, user provisioning, role management, groups, content management, enrollments, and tips and tricks for increasing user adoption.
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Behind the Scenes with Customer Success
The webinar explored our Customer Success (CS) team's setup, ticket transitions from support to engineering, and distinguishing Bridge errors from user errors. Attendees learned effective troubleshooting techniques to maximize Bridge resources.
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Customer Trainings in Bridge
ETQ used Bridge for customer enablement programs, serving a wide range of businesses from startups to Fortune 100 companies across multiple industries. Stephanie discussed Bridge's versatility and consistency in supporting these programs with Angie, Vice President of Market Strategy (formerly VP CS & Experience).
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