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How Cresco Labs Boosted Skills Development By 15% and Improved Compliance By 10x With Bridge LMS and Mobile App

A publicly traded cannabis operator in a highly regulated industry streamlined its compliance training and built a culture of skills development with Bridge’s mobile app and time-saving automations.

  • Company Cresco Labs
  • Industry Health Care
  • Company Size 1,000+
  • Region U.S.
  • Use Case Compliance and Skills Development
15%
increase in skills-based learning
in the first 12 months.
10x
boost in completion rates
for compliance training.
The Challenge

Scaling Compliance Training Across Diverse US State Regulations

When Bert Newsome was hired as the IT Training and Implementation Manager at Cresco Labs in 2019, he inherited a clunky LMS that he knew wasn’t going to do the job of training the company’s 1,000+ employees in the compliance-heavy cannabis industry. The legacy LMS’s workflows were highly manual, time-consuming, and prone to errors.

He immediately set out to find a solution to manage compliance training, onboarding, technology training, manager training, and course authoring in one learning management system. Additionally, a major challenge Cresco Labs faced was that its employees were spread across the country, and cannabis regulations varied dramatically from state to state.

The unique challenges of multi-state compliance made proactive reporting essential for us. We also need to develop training that meets the needs of retail associates and our operations team at a time when we’re growing substantially year-on-year. This is an emerging industry with lots of unknowns, and Bridge are an able partner in the development of our staff. 

BN

Bert Newsome
IT Training and Implementation Manager, Cresco Labs
The Solution

Streamlining Compliance Training Across 1,000+ Employees and Increasing Completion Rates With the Bridge LMS Mobile App

Cresco Labs chose Bridge LMS due to its ability to automate many of the workflows Bert found himself tasked with. To manage compliance training across multiple states, Cresco Labs leverages hundreds of smart groups to tailor training to different locations and job titles, ensuring that all its employees are compliant regardless of where they’re located. As the company operates in a relatively new and rapidly evolving industry, regulations and strategies are constantly changing. For Cresco Labs, the ability to automate the assignment of new courses to groups of learners has been a game-changer.

The Bridge LMS mobile app also solved major challenges for Cresco Labs, as it has numerous deskless workers and thus lacks the physical and technical infrastructure for all employees to complete training on an office computer at once. The Bridge mobile app increased Cresco Labs’ capacity to complete compliance training, creating space for more employee development, such as manager training and skill development.

The ability for employees to have more flexibility in completing their assigned training has been a game-changer in terms of meeting each state’s training requirements. It has increased training completions ten-fold.

BN

Bert Newsome
Bert Newsome, IT Training and Implementation Manager, Cresco Labs
See Bridge's mobile app.
The Impact

15% Increase in Skills-Based Learning and 10x Higher Compliance Completion Rates

The efficiencies created by Bridge transformed the culture of learning at Cresco Labs. Automated workflows allow Bert to spend more of his time creating employee development programs, and the Bridge mobile app frees up physical space for additional learning beyond compliance training.

Employees are using Bridge to build critical job skills, such as word processing and data analysis. As a result, course completion rates improved by 15% in the company’s first year of using Bridge. 

15%
Increase in skills-based learning in the first year.
10%
Boost in compliance training completion rates.
What's Next

Continuing to Adopt New Bridge Features Into the Workflow

Over the past four years with Bridge, Cresco Labs has been impressed by Bridge’s commitment to innovating and launching new features. The company is still heavily invested in compliance in its retail locations and continues to participate in beta testing Bridge’s new product releases to make training consistent and low-effort.

The Bridge customer service team always provides a top-notch service. They’re always going above and beyond. Bridge has been a fantastic partner and helps us ensure that Cresco Labs employees receive top-tier staff training and development opportunities.

BN

Bert Newsome
Bert Newsome, IT Training and Implementation Manager, Cresco Labs
Company Snapshot
Cresco
Labs
  • Company Cresco Labs
  • Industry Health Care
  • Company Size 1,000+
  • Region U.S.
  • Use Case Compliance and Skills Development

Simplify Multi-State Compliance Tracking With Bridge

When your business scales, your compliance risks shouldn’t scale with it. Bridge helps L&D and HR teams move compliance to an automated, auditable process. Through smart enrollment automation to offline mobile access, Bridge can help you deliver the right training your people need to stay compliant in their specific regions.

Beyond checking the compliance box, Bridge’s skills features can help you get out of the administrative grind and focus on building the critical skills, leadership pipelines, and operational excellence that drive your business forward.

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Behind the Scenes

From Compliance to Skills Development

Bridge's skills management features
See how Cresco Labs is meeting the needs of 1,000+ learners and focusing on skills building with Bridge.
Automated user management
Mobile app for a dispersed workforce
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