Bridge LMS Customer Support Gets a 97% Satisfaction Rating in G2 Winter 2026 Reports

By Liam Butler
Learning Management System, News
December 17, 2025

G2’s Winter 2026 reports are here, and Bridge rounds off the year with a consistently strong reputation as a leading corporate LMS, earning 13 badges.

Each of these badges reflects the positive experiences of customers who trust Bridge to manage their learning and development needs.

Bridge’s G2 Winter 2026 Badges: The Highlights

G2 badges are a reliable source of information because they reflect the experiences of real users.

Check out this quarter’s highlights and read some of the reviews behind the recognition.

1. A Corporate LMS With Substantial Market Presence and Customer Satisfaction

Bridge was recognized once again as a top-rated platform, earning the following badges:

Leader in the Grid® Report for Corporate LMSs
Leader in the Enterprise Grid® Report for Corporate LMSs
Leader in the Mid-Market Grid® Report for Corporate LMSs
High Performer in the Small Business Grid® Report for Corporate LMSs

Being named a Leader by G2 reflects our commitment to investing in a solution that continues to support organizations of all sizes.

Bridge brings learning, skills development, and performance management into one solution, powered by market-leading AI and machine learning technology, making it quicker and easier to build and deploy strategic L&D initiatives.

Our customers are a key part of this product innovation, and capturing feedback and sentiments helps to ensure that Bridge continues to address today’s most pressing workplace demands.

“The platform is designed to support continuous learning and development in a way that feels natural and engaging. I also really value the ability to create learning paths, assign training quickly, and track progress in real time. It’s a great tool for both L&D teams and employees.”

Enterprise User Information Technology and Services Industry

2. Bridge LMS Customer Support Gets a 97% Satisfaction Rating

G2 awards its Best Results badge to solutions with the highest overall levels of customer satisfaction in key areas, including:

Ease of doing business
Quality of support
Likelihood to recommend

Users also continue to share positive sentiment about their experience with Bridge: 97% are satisfied with the quality of support provided, and 95% agree that the platform is easy to set up.

When you partner with Bridge, you’re supported from day one with:

Hands-on product implementation and data migration
Access to a dedicated account manager
24/7, 365 customer support available via phone, email, and live chat
Customer empowerment workshops, community chats, and a knowledge base

“Having Lucy, our main point of contact, is invaluable, and the Bridge help desk has been fantastic. Not once have I felt like Bridge has treated us as a tiny business. I feel like they treat us exactly the same as they would a much larger client: they’re always there when we need them. They provide the same amount of support, and that’s very meaningful to us as a smaller company that’s continuing to grow.”

Becca Godfrey Head of Technology, The Wellbeing Collective

3. Bridge LMS Gets High Marks for Ease-of-Use

This quarter, G2 recognized Bridge as a Leader in the Regional Grid Reports, reaffirming our global market presence and customer satisfaction, with 95% of EMEA users agreeing that the platform is easy to use.

Bridge’s LMS equips L&D teams with easy-to-use tools and time-saving automations. This means it's quick and simple to put the right training in front of your learners, no matter their location, language, or device, with access to:

A built-in course authoring tool
A dedicated mobile app with offline SCORM capabilities
Flexible, automated learning pathways delivered at the right time
One-click translation for single assets or entire courses
Centralized content storage with powerful video editing capabilities
Integration with third-party content providers

“The platform is very easy for staff to navigate and use, the support is excellent, and having Bridge in our organization has allowed us to create so many more learning opportunities for our staff. Having a link with Open Sesame allows for easy additional training resources on demand.”

Mid-Market User Government Administration Organization

SEE BRIDGE IN ACTION | ‘Self-Guided Tour: One-Click Translation.’

4. Get a Positive ROI With Bridge LMS in 6 Months

G2 awards Best Estimated ROI to solutions rated most highly based on the following factors:

Estimated time to achieve ROI
Estimated time to go live

Bridge has once again earned the best estimated ROI rating in its category for its ability to help organizations add measurable value, with mid-market customers implementing the platform in as little as 1.9 months.

Organizations are also seeing a positive ROI more quickly compared to the industry average—some in just six months.

That’s because Bridge comes ready with all you need to connect learning to business outcomes and prove the value of skills development, including:

150 Skillsoft courses, covering today’s most in-demand skills, pre-tagged with competencies for easy learner identification
Powerful reporting and analytics for real-time skills gap insights that connect training to business performance
AI-powered skills taxonomies to map job roles to skills, showing the skills employees need to be successful, and enabling easy skills gap identification

"I cannot say enough positive things about Bridge. We've reduced our tech stack by three products, with a fourth on the way. The subaccount feature allows us to cater to multiple audiences while fostering growth and development. It’s incredibly user-friendly; I don’t need to teach users how to navigate it—I simply invite them, and they're off and running."

Director of Training and Implementation Technology and Telecommunications Industry

5. A Solution With the Highest User Adoption

G2’s Implementation Index helps customers purchase solutions by identifying products with easy buying and setup processes. This quarter, Bridge earned the Highest User Adoption rating in its category.

This award reflects Bridge’s ease of use for admins, managers, and learners alike, making utilization swift and seamless while building business-critical skills.

With Bridge, it’s easy to empower employees to take ownership of their growth through personalized development and learning recommendations, all while providing managers with the tools and skills insights necessary to develop their teams.

One customer, Brewer Science, is using Bridge to promote manager-employee career conversations, encourage career progression, and connect learning to performance goals. As a result, the number of employees completing quarterly performance reviews has increased by 25%.

“Bridge provides us with all the tools we need to build an efficient and effective performance management framework. Employees and their managers build a solid foundation of tasks, goals, accomplishments, and one-on-ones, all within the Bridge system. They then leverage that information to participate in timely and relevant quarterly performance conversations.”

Josh Lind Coaching and Development Specialist, Brewer Science

ADDITIONAL CUSTOMER INSIGHTS | ‘Adwise Digital Marketing Agency – How They Achieved a 97% Staff Retention Rate With Bridge.’

Want to See Bridge LMS for Yourself?

To explore Bridge’s award-winning features for yourself, contact us to arrange a demo or take a self-guided platform tour.

Liam Butler

Liam Butler is the CEO of Bridge and brings over 25 years of experience in the Human Capital Management Software industry, including multiple senior leadership and C-level roles. Most recently, he led corporate and investor services at Fosway, Europe’s leading HR industry analyst firm. In this role, he worked closely with corporations seeking analyst insights for their HR ecosystems and provided advisory services to the investment community. Previously, Liam served as Chief Revenue Officer at SumTotal Systems, where he led the company’s global go-to-market strategy and operations. He was responsible for all revenue-generating functions and served as the public face of the business. His leadership ensured alignment across sales, professional services, customer success, pricing, and revenue management. He played a key role in the executive team that facilitated SumTotal’s divestiture from Skillsoft to Cornerstone OnDemand for $200 million. Before SumTotal, Liam was General Manager at NetDimensions, now part of PeopleFluent, a Learning Technologies Group company. He established and led the company’s EMEA business, which became NetDimensions’ largest revenue-generating region globally.